Hey there! 👋 I’m Nick Glimsdahl



I’m the host of the Press 1 for Nick podcast, a Director of Contact Center Solutions at VDS, a speaker on Customer Experience, Employee Experience & Digital Transformation, and a featured contributor for ICMI. My mission is to bring together digital transformation, customer expectations, and business objectives to create effortless customer experiences.

I’ve accumulated a diverse (and certainly unique) roster of experiences:

  •  Won five National Team Cross Country (XC) Championships
  •  Flew a Fokker Triplane (open cockpit) Airline
  •  Tried out for Amazing Race (the invitation must still be in the mail)
  •  Competed in a sprint triathlon, and while on the bike I was unintentionally stuck in the hardest gear, but still finished sixth

Personally, I enjoy smoking meat, watching hockey, and spending time with my awesome family.

You’re still here? Good.

Here is what you can expect from me:

  • You will hear insightful conversations on the Press 1 For Nick podcast
  • I will help you succeed by learning more about your needs and work backward to the solution, regardless of the problem
  • If I can’t help you, if possible, I will introduce you to some who can
  • Dad jokes

Here is my ask of you:

  • Listen and subscribe to the Press 1 For Nick podcast
    • If you find it fun, informative, and beneficial, consider writing me a review
    • If you don’t, share with me how I can improve
    • Invite me to come to speak at your next event (If interested, fill out the form below)
    • Spread the word

A few happy listeners said:

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Fantastic Podcast!

Nick is bringing a fresh perspective and conversation to Customer Service and Customer Experience. His guests are expertly curated and the conversation natural and insightful. Definitely subscribe to this one.

⭐⭐⭐⭐⭐

Exceptional Podcast for Everyone in CX

Nick does a great job of getting leaders across various verticals to come on his podcast and discuss ways to really make your CX standout. Every episode I’ve hear gives me at least a couple thoughts on how to serve people better – that’s what I love.

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Authentic, Insightful, and Refreshing

The Press 1 For Nick podcast is a refreshing balance of insightful content and authenticity. I can hear Nick’s passion for the CX field, and Nick knows just what questions to ask to provide his audience with thought-provoking, relevant discussions between himself and his guests.

Subscribe to the Press 1 For Nick Podcast:

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