CX and Customer Service Keynote and Virtual Presentations



With a focus on and a passion for customer service and customer experience, Nick Glimsdahl teaches his audience the importance of customer service, customer experience, employee experience, and aligning these with business outcomes.

Be it an audience exceeding 1,000 at a Fortune 20 company or an intimate group, Nick brings a refreshing blend of authenticity, expertise, and humor to speaking engagements.

Two Happy Customers!

On behalf of the Customer Operations Leadership team, we wanted to send a big THANK YOU! We thoroughly enjoyed your content and engagement. It was exactly what we wanted for our team. We hoped for a time of sharing, learning, and exploring new ways to think about our work. You accomplished just that! I heard great feedback from everyone that attended!

Kacie T. Director at Insurance Company

Nick was the keynote speaker at our firm’s retreat this year where he presented to our group of 400+ employees. Β Nick met with me numerous times prior to his presentation to ensure his message aligned with our retreat theme and did his homework so he could effectively tie in our firm’s culture. Our people enjoyed his message as well as his delivery and we will certainly use him for future engagements.Β Β 

– Leslie K. Accounting Firm

“Nick Glimsdahl is an outstanding speaker on customer experience as well as contact center operations. His wealth of experience and personable approach translates into engaging and informative events. I feel like I always glean a novel insight and fresh perspective with I listen to Nick!”

Therese S. CCXP and CXPA Local Network Lead

“We invited Nick to speak as part of our leadership development program on the importance of customer focus.   Nick was a consummate professional.  He asked us several questions to make sure the message would be in line with our expectations.    Nick provided an initial overview of his speech where we hammered out some final details, which he expertly incorporated into the main presentation.

Nick delivered an excellent speech that was clearly engaging to the audience. Our team had covered the topic of public speaking earlier in the series and Nick clearly demonstrated the principles of those lessons.  This created synergy and multiplied his effect.  He fielded several questions after the presentation and his energy never waned.  Nick also demonstrated that he was able to transmit his infectious enthusiasm for customer focus through a virtual medium (Microsoft Teams).

The presentation was well-received.  Our leadership development team gave the speech high marks and there were several comments regarding his presentation as being among the best of the series.    We would recommend Nick as a guest speaker and look forward to working with him again in the future.”

Angela S. – AVP of Fortune 25 Insurance Company

Nick presented to UX Akron, a local industry meetup in Akron, OH for which I sit on the board. Nick’s topic was “Embrace The Chase to Better CX, EX, and UX”. The presentation was our first ever virtual meetup due to the pandemic, and Nick was the perfect speaker for us to have. He was engaging, informative and interacted well with our attendees, making our transition to virtual seamless. I learned so much and would highly recommend.

Carrie T. User Experiece Designer and Board Member

To have Nick speak at your next event, fill out the form below.