Press 1 For Nick
The Press 1 For Nick podcast is both educational and engaging, and each episode offers listeners a dynamic blend of insightful stories, best practices, and invaluable lessons.
Nick’s guests – each with a unique wealth of knowledge – include leaders from a variety of backgrounds and industries. Some of his guests include:
Customer service & customer experience leaders- A hostage negotiator
- Award-winning authors
- Home Depot’s Senior Director of Customer Care
- Former VP of Disney’s Magic Kingdom
- Lyft’s Head of Partner and Customer Engagement
- Deputy Chief Veteran Experience Officer from the U.S. Department of Veteran Affairs
On every episode Nick asks his guest two questions:
- What book or person has influenced you the most in the past year?
- If you could leave a note to all the Customer Service and CX professionals, what would it say?
You can find all the podcast guests’ answers under their episodes below.
If all you want is the guests’ book recommendations, you can go here.
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A few happy listeners said:
⭐⭐⭐⭐⭐
Fantastic Podcast!
Nick is bringing a fresh perspective and conversation to Customer Service and Customer Experience. His guests are expertly curated and the conversation natural and insightful. Definitely subscribe to this one.
⭐⭐⭐⭐⭐
Exceptional Podcast for Everyone in CX
Nick does a great job of getting leaders across various verticals to come on his podcast and discuss ways to really make your CX standout. Every episode I’ve hear gives me at least a couple thoughts on how to serve people better – that’s what I love.
⭐⭐⭐⭐⭐
Authentic, Insightful, and Refreshing
The Press 1 For Nick podcast is a refreshing balance of insightful content and authenticity. I can hear Nick’s passion for the CX field, and Nick knows just what questions to ask to provide his audience with thought-provoking, relevant discussions between himself and his guests.
[Topic: Retention]
[Topic: Tactical Empathy]
[Topic: Thankful]
[Topic: Culture]
[Topic: Purpose]
[Topic: Happiness] Transcript
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[Topic: Negotiation] Transcript
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[Topic: Customer Guarantee] Transcript
[Topic: Giving] Transcript
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[Topic: Behavioral Economics] Transcript
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[Topic: Customer Obsessed] Transcript
[Topic: Influence]
[Topic: Marketing] Transcript
[Topic: Learning & Development] Transcript
[Topic: Customer Service] Transcript
[Topic: Customer Service] Transcript
Ebrahim’s book recommendation:
✔️Pushing Boulders: Oppressed to Inspired by Athol Williams
[Topic: Human Experience] Transcript
Marc’s book recommendation:
✔️ Grit: The Power of Passion and Perseverance
[Topic: Digital Transformation] Transcript
Alice’s book recommendation:
✔️ Switch: How to Change Thing when Things are hard
[Topic: Marketing / Contact Center] Transcript
Genefa’s book recommendations:
✔️ Innovation Stack: Building an Unbeatable Business One Crazy Idea at a Time by Jim McKelvey
[Topic: Customer Service] Transcript
Jason’s book recommendations:
✔️ Cult Status: How to Build a Business People Adore
[Topic: Service] Transcript
Jason’s book recommendations:
✔️ Outlaw Platoon
✔️ Shoe Dog
✔️ The Subtle Art of not giving a F*ck
[Topic: Customer Service] Transcript
Lewis’s book recommendations:
✔️ Who Moved My Cheese?
✔️ Team of Teams: New Rules of Engagement for a Complex World
[Topic: Customer Experience] Transcript
[Topic: Customer Centricity] Transcript
[Topic: Customer Experience] Transcript
[Topic: Customer Success] Transcript
Monica’s book recommendations:
✔️ Dare to Lead – Brené Brown
✔️ Think like a Rocket Scientist
[Topic: Conflict] Transcript
[Topic: Customer Service] Transcript
Steve’s book recommendation:
✔️ The Forever Transaction: How to Build a Subscription Model So Compelling, Your Customers Will Never Want to Leave by Robbie Kellman Baxter
[Topic: Customer Experience] Transcript
Nick’s book recommendation:
✔️ The Happiness Advantage: How a Positive Brain Fuels Success in Work and Life by Shawn Achor
[Topic: Executive Buy-In] Transcript
[Topic: Culture] Transcript
Eric’s book recommendation:
✔️ Trust Me I’m Lying by Ryan Holiday
✔️ Perennial Seller by Ryan Holiday
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[Topic: Customer Experience] Transcript
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[Topic: Grit] Transcript
Jamie’s book recommendation:
✔️Running With My Head Down An Entrepreneur’s Story of Passion, Perseverance, and Purpose
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[Topic: Entrepreneurship] Transcript
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[Topic: Customer Experience] Transcript
Lee’s book recommendations:
✔️ Competing Against Luck by Clayton Christensen
✔️ Hooked: How to Build Habit-Forming Products by Nir Eyal
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[Topic: CX Innovation] Transcript
Nick’s book recommendation: The Magic of Thinking Big by Dr. David Schwartz
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[Topic: Quality Assurance] Transcript
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[Topic: Customer Service Churn] Transcript
Ed’s book recommendation: Experimentation Works: The Surprising Power of Business Experiments by Stefan Thomke
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[Topic: Customer Service] Transcript
Mike’s book recommendation: Good Company by Arthur M. Blank
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[Topic: Customer Service] Transcript
Josh’s book recommendation: Competing Against Luck by Clayton Christensen
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[Topic: Journey Mapping] Transcript
Therese’s Book Recommendation: Good Strategy, Bad Strategy: The Difference and Why It Matters, Deckle Edge
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[Topic: VOC Strategy]
Roberta’s Book Recommendation: Daring Greatly by Brene Brown
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[Topic: Customer Effort] Transcript
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[Topic: Customer Service]
Robin’s Book Recommendation: Dare To Lead by Brene Brown
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[Topic: CX Metrics] Transcript
Brett’s Book Recommendations: The Effortless Experience By Dixon, Toman, and DeLisi and The Subtle Art of Not Giving a F*CK
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[Topic: User Experience]
Michelle’s Book Recommendation: Extreme Ownership, Jocko Willink
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[Topic: Customer Engagement] Transcript
Chris’s Book Recommendation: Crucial Conversations by Kerry Patterson Joseph Grenny Ron McMillan Al Switzlet Laura Roppe
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[Topic: Consistent Communication] Transcript
Leslie’s Book Recommendation: My Beloved World, Supreme Court Justice Sonia Sotomayor
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[Topic: Employee Experience] Transcript
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[Topic: CX Metrics] Transcript
Audrey’s Book Recommendation: Employee Experience Advantage, Jacob Morgan
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[Topic: Customer Service] Transcript
Chip’s Book Recommendation: Selling with Noble Purpose by Lisa Earle McLeod
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[Topic: Customer Obsessed] Transcript
Bill’s Book Recommendation: Sprint by Jake Knapp
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[Topic: Experience Economy] Transcript
Joe’s Book Recommendation: The Age of Experiences: Harnessing Happiness to Build a New Economy by Benjamin Hunnicutt
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[Topic: Customer Service] Transcript
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[Topic: Service Blue Printing] Transcript
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[Topic: CX Design] Transcript
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[Topic: CX Fatigue]
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[Topic: Customer Experience] Transcript
Chimene’s Book Recommendation: Double Double by Cameron Herold
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[Topic: User Experience]
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[Topic: Fan Experience] Transcript
Jesse’s Book Recommendations: Built to Last by Jim Collins, Onward by Howard Schultz, Nuts! – The Southwest Story by Kevin Freiberg Ph.D. Dr. Jackie Freiberg and Business for Punks by James Watt
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[Topic: Customer Service] Transcript
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[Topic: Customer Loyalty] Transcript
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[Topic: CX Strategy] Transcript
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[Topic: Culture]
Denise’s Book Recommendation: How to be anti-racist by Ibram Kendi
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[Topic: Customer Effort]
Roger’s Book Recommendation: Loonshots: How to Nurture the Crazy Ideas That Win Wars, Cure Diseases, and Transform Industries by Safi Bahcall
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[Topic: Customer Service]
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[Topic: Customer Service]
John’s Book Recommendation: Howard Schultz – From the Ground Up.
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[Topic: Culture]
Tanya’s Book Recommendation: Enchantress of Numbers: A Novel of Ada Lovelace
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[Topic: Tactical Empathy]
Derek’s Book Recommendation: Bob Iger – Ride of a Lifetime
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[Topic: Journey Mapping]
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[Topic: Experience Gap]
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[Topic: Customer Service] Transcript
Shep’s Book Recommendation: The Experience Economy – Joe Pine and Jim Gilmore
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[Topic: Customer Service]
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[Topic: Customer Expectations]
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[Topic: CX Strategy]
Nick’s Book Recommendation: Infinite Game by Simon Sinek
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[Topic: CX Feedback]
Dan’s Book Recommendation: They Ask, You Answer by Marcus Sheridan
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[Topic: Buy-In]
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[Topic: Employee Engagement]
Nate’s Recommended Books: Fusion by Denise Yohn, Service Culture Handbook by Jeff Toister, and Customer Understanding by Annette Franz
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[Topic: Customer Expectations]
Andy’s Book Recommendation: The Power of Habits by Charles Duhigg
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[Topic: Digital Transformation]
Dave’s Book Recommendation: Outliers by Malcolm Gladwell
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[Topic: Customer Experience]
Jonathon’s Book Recommendation: The Experience Economy by Joe Pine
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[Topic: Customer Service]
Neal’s Book Recommendations: Ignore Your Customers (and They’ll Go Away) by Micah Solomon and Thank You for Being Late by Thomas Friedman