Jason Van Camp – Author of Deliberate Discomfort: How U.S. Special Operations Forces Overcome Fear and Dare to Win by Getting Comfortable Being Uncomfortable [Service]

Jason Van Camp – Author of Deliberate Discomfort: How U.S. Special Operations Forces Overcome Fear and Dare to Win by Getting Comfortable Being Uncomfortable [Service] He talks about: · The difference between trust and a training mindset · The importance of mental strength · Why it’s difficult to have self-discipline.

Nick Glimsdahl 0:00
welcome to the Press 1 For Nick podcast my name is Nick Glimsdahl and my guest this week is Jason Van Camp. Jason is a west point graduate and decorated greenbrae in the us special forces he also played linebacker for the army black knights football team and he’s author of the book deliberate discomfort and last but not least he is the founder and chairman of mission six zero Jason welcome to the Press 1 For Nick podcast

Jason Van Camp 0:24
yes nick thanks for having me on man it’s a pleasure to be here it’s an honor

Nick Glimsdahl 0:28
thank you so one question i asked every single guest at the very beginning is what’s one thing that people might not know about you

Jason Van Camp 0:36
feel like i’m an open book i’m pretty vulnerable about who i am and what i have going on i think is one thing people don’t know about me it’s maybe that i’m a member of the church of jesus christ of latter day saints i’m a mormon i served a mission a two year mission for my church to st petersburg russia when i was when i was a teenager in my early 20s as well

Nick Glimsdahl 0:57
wow did you choose to go to russia or did is there a story behind that

Jason Van Camp 1:01
no i chose to go on my mission so once you choose you submit like an application a packet and then you get at the time you get a letter back in the mail now i think it’s electronically but you get a letter back and says you’ve been called to serve in the blank mission and you could go anywhere i mean you could be in the states united states you could be you know in south america or wherever and i was shocked to see that i got called to serve in russia and that was pretty cool because it was right after the fall of communism a few years after that and things were still very much new over there capitalism and the church opening up in russia and that sort of thing so it was an amazing experience i loved every second of it and to boot i learned how to speak fluent russian which i’ve since forgotten more or less i did speak fluent russian

Nick Glimsdahl 1:55
that is up there that they you spent time and time in russia but let’s transition to your business today so tell me more about what you got going on at mission six zero so what what came how did you get the name and what do you guys do their

Jason Van Camp 2:09
mission is six years of leadership development firm and we forged commander so we solve the problem of misdirection or misalignment you know retention that sort of thing confusion this story of the name is kind of interesting when we first started the company i asked everybody on the team well we call ourselves and everybody argued nobody can agree on a name and it was one of the most frustrating things ever i mean we had everybody had their own very passionate opinion but what to call the company and they were budging and finally i had to select one of the names and one of the names that people liked didn’t dislike the most was mission essential so i said that’s enough we’re done we’re called we’re mission essential and so we were mission essential for a few years yeah and a company called ages reached out to me and said hey we’re rebranding our company to mission essential we’re going to take everything from you your logo your website everything and oh by the way here’s a cease and desist what hell no i can’t do this and i looked at like they literally stole my logo like that i paid someone to make for me and i was like you know so i hired a lawyer they got a lawyer we went to battle for about a year finally my lawyer was like jason listen you know you’re paying me $500 an hour you’re losing a lot of money they have more money than you they’re going to win eventually so you need to settle and so we settled and i said well what are we going to call ourselves now and so we said well we’ve already gotten a lot of marketing and publicity we there’s an article about us and espn nfl network for mission essential so i said let’s keep mission because the mission comes first that’s our belief system you know and then i said well how can we make it different and i looked at the number six and you know the the commander designated designator is the number six and you know people say i’ve got your six means i got your back and then when you say zero it’s sort of like a baseline everybody’s equal everybody starts out the same talking about equilibrium and then we said well m six zero and 60 that’s the hog or the pig the most casualty casualty producing weapon on the battlefield in the vietnam era so also the weapon that greenbrae john rambo is known for so we said there’s a lot of symbolism there michigan six zero m 60 what do you guys think and everybody on the team loved it well i think 90% of the team loved it and so he said i’ll just go with it and it’s been it’s been fun so i’m 60 mission six zero that’s the long winded explanation for the name of the company

Nick Glimsdahl 4:30
good stuff though it’s like the meaning behind it you know transitioning to your book though delivered discomfort you have a whole decorated slew of people you have to medal of honor recipients you have one silver star 21 bronze stars to with valor six purple hearts and 41 combat deployments which is awesome so so thank you for that first off that gave me yeah again it kind of goes through now being uncomfortable and allowing them to thrive and thrive just both in battle and in life and I think it’s, it’s a really cool book. And I’m not just saying that because you’re on my podcast, I’m trying to make your head big, but it’s a solid book about stories from these decorated soldiers, and then how you can bring it back to the business and not just business but to life. So I have a whole lot of questions that I that I have written down and earmarked. But I’ll just throw out a few that I think is beneficial. And I kind of geek out on and hopefully the listeners will, too. And the first one is, what does trust mean to you?

Jason Van Camp 5:31
It’s a great question and the first chapter and deliver discomfort deals with trust. And there’s a reason why we wrote about in chapter one is because it all begins with trust, everything begins with trust. And trust. To me, it’s it’s a willingness to accept vulnerability, based on the expectation of a positive outcome. That’s what I think trust is. And I think in the military, we don’t understand fully what that means. Because I’ll give you an example. I wrote about this in the book as well, when I was a second when I just got commissioned a Second Lieutenant, you know, at West Point, I asked everybody could find what advice do you have for this brand new commissioned officer going into the military? What can I do to succeed? What do I need to know? And everybody sort of asked that question, if you care about your profession, and, and I got a lot of answers, but one of the the answers that I got back frequently, it was almost like a knee jerk reaction. And, and I would hear trust your SEOs. And so I started my military career, trusting my NCO is blindly trusting my NCS, oh, these guys are ncls. They know what they’re doing. You guys tell me what to do. And we’ll do it. And I went through my military career kind of adhering to that leadership philosophy, and till I get to the special forces to the Green Berets. And my commander said, Jason, how’s that worked out for you? trusting your NCO? You know, and I kind of had to be honest and be vulnerable with them authentic? And I was like, Well, no, sir. Not as well as I’d hoped. And he got laughed a little bit. He’s like, Well, here’s what I’m gonna tell you. Don’t trust your NCIS. And I was kind of shocked. I was surprised. I was like, wow, like, you have to clarify that, sir. Because I’ve lived my entire life, at least my military careers, trust men, CEOs. He said, Well, here’s how I look at it. They’re good officers and bad officers in the military, just as there are in Special Forces. They’re good, NCO isn’t bad, and CEOs in special forces as well. And you’re gonna have to find out who these people are individually before you can trust them. Don’t just trust somebody blindly, because they have a couple of Chevron’s and rockers on their on their uniform. Don’t trust somebody because you have a sergeant further name, find out who they are, individually, build that trust over time, you know, and then you’ll find success. And he said, you know, what you have to do is, take that uncomfortable leap of faith and blindly believe in someone say, Listen, I’m going to be vulnerable, I’m gonna believe in you. Now, we’re going to build trust together. And I want you to believe in me as well, because trust goes both ways. I thought back to my military career, and you know, now that I’m retired, and I have to completely 100% admit that he was correct, and is saying, there were nccos that out, are my best friends. They’re guys that I would go to battle with and trust in a trench in a firefight 100 times out of 100, you know, guys that I knew that, you know, if my life was on the line, they would protect me the same time some of those guys, when we got back to garrison, when we redeployed back to the States, I could not trust them to not get drunk at a bar and drive home and get a DUI, I could not trust them to not beat their wife, I could not trust them to do things like that. And vice versa, there were some guys back in the rear, that if we had to do a sensitive items, inventory, or something important paperwork, and so forth, this guy was gonna do it, and he’s gonna do an amazing job. And I wouldn’t even have to verify or check up on him, I can just trust me to do it. But you know, when we got into battle, when we went and deployed in combat, I wouldn’t want that guy beside me. I mean, there are some of those guys, when we got into a firefight, they wouldn’t get out of the vehicle. And so it doesn’t matter. If it’s a, you know, an officer right in front of your last name, or NCO is sort of Ragu in front of your last name. It doesn’t matter. It has nothing to do with trust, what matters is trust and who you are individually as a person. And once you get a chance to really open up and get to know individuals, then can you really establish a foundation of trust in your organization,

Nick Glimsdahl 9:10
and some good stuff. So when it comes to corporate America, though, why is nobody talking about trust?

Jason Van Camp 9:17
I think people are finally starting to talk about trust. But I think people are bought into the organization to the point where they care, meaning people walk into the organization, and they hand the resume off and they get interviewed, and they get hired, and they’re expected to be leaders. They’re expected to be trusted, they’re expected to know what to do. But as you know, most times your resume is is inflated, it’s bloated. You know, a lot of stuff that you say you can do, well, you maybe you know a little bit but you know, expert. And so people blindly just trust these new hires and sit them down at a desk and say do your thing and i will i don’t know how to I don’t know how to be this, just because I’m a high performer doesn’t mean that I know how to lead. People don’t take the time to really get to know each other who is the person on your left and to your right. And that’s something that we differentiates incredibly the Special Forces, because our lives are on the line, like, I have to know this person intimately. When we go to combat because he’s trusting me with his life, I’m trusting him with my life. And if I don’t know you, if I don’t know what you’re gonna do, and how you’re gonna react, and the decisions you’re gonna make in certain situations and scenarios that the team suffers, you know, and that’s something that isn’t done, you know, in corporate America. And what we’re really talking about is, is culture, like establishing the right culture, a culture, a foundation of trust. And as I said, that’s, that’s the foundation of mission c zero, and why chapter one is all about trust. It all starts with trust. And if you don’t have it, you’re gonna fail.

Nick Glimsdahl 10:53
Yeah, one of the stories, I think it was in the book, maybe it was in one of the videos that you do, but it was talking about the NFL and NFL team on an old line. And on the old line, offensive line, there was a guy who was next to him or or two down from on the on the old line that they’ve never actually communicated. And so you did an exercise with them to talk about trust and building relationships and getting honest and real with each other. And the one guy who’s getting paid a whole lot of money, never had a relationship with the guy that was to down from them. And he’s like, that’s exactly what we need to do you want to you want to touch on that in just a minute.

Jason Van Camp 11:29
Yeah, that’s a great story. It’s in the book. It’s in deliberative scalper and I talked about this story quite a bit. It was our first ever event. And our first ever client, surprisingly, Napoli enough was the New York Jets, NFL team and, and we’ve been working with them for a few months. And we did this big sort of outdoor military team building day with 20 of their leaders, their players. And we went through our first experience together, which was a sort of ambush scenario, I’m not going to spill the beans or anything, but it was really psychologically kind of constructed to to see what you’re made up to bring out your character, right. After the event was over. I wanted to get some feedback. So I was asking some of the players what they thought and one of the guys asked was Matt Ross, and he was a guard for the Jets, all pro guys a rock star. And I said, Matt, what do you think, man? And he said, you know, Jason, I learned a lot of things. But there’s one thing that really impacted me, they sort of pointed across, there’s like a dirt road route and Woody Johnson’s farming point across the road. And he said, you see that guy over there? And I looked, and it was Jeff Cumberland. He was a tidy, it was a backup tight end for the for the Jets at the time, cover newer player and he said, That’s Jeff Cumberland. I was like, yeah. And he said, You know, we’ve been on the same team on this jets team for three years now. I said, Okay. He said, I’m a guard. Okay. He’s, he’s a tight end, we virtually play next to each other one player away on the offensive line. Okay. He said, you know, the first time I’ve ever said a word to him, was five minutes ago. And I was blown away. I was shocked. And I said, Well, Matt, how can you guys call yourself a team? Really, I mean, I just left a meeting earlier today at the Jets facility with with the team and Rex Ryan was talking about, we’re a family, we’re a brotherhood, we fight for the man to our left, and to our right, that’s who we are. That’s what we do. And really kind of getting the guys inspired. I said that how are you gonna fight for the guy to your left? And to your right, how are you gonna do that? If you don’t even know who that person is? If you’ve never even had a conversation with that person? Yeah, like when times are tough, you know, when you’re on are losing strikers, you’re down in the fourth quarter here, are you gonna dig deep and fight for this guy, you’re not because you don’t know who this person is. So let’s, let’s rectify that. And so we had Jeff and Matt, communicate, and build a relationship, and they became friends. And then all of a sudden, Jeff became more comfortable in the locker room and the environment, he started to feel confident, more confident that he was he increased his touchdowns by three times as many as the previous year, he had, I think, I don’t remember that. It says maybe 30 more catches that year that he did the previous season, you know, and then the Jets had a pretty good season that year as well. And I attribute that not just because of the relationship between Jeff and Matt, but because of the relationships that were established, because we inspired them to do so. And to show the team that guys, we have to get to know each other, we have to develop relationships, we have to bond outside of the locker room as well as inside the locker room. We need to understand how to communicate with each other. And we need to establish ourselves somewhere along the spectrum of trust. Now, I don’t expect you guys to blindly trust everybody on the team at this point. But I want to establish a spectrum of trust. And I want you guys to be somewhere along that spectrum and continually trying to move forward on it.

Nick Glimsdahl 14:52
There’s a similar story at Ohio State football team, they have something called real life Wednesdays and it’s it’s very similar when If you don’t know, the guidance guy to your left and gotta your neck next to, you’re not going to fight for him, and they have a bunch of really cool stories are really cool people come in. And the whole goal was to get real with each other, and kind of break down that barrier and pull past the Facebook version of life and to have honest conversations with each other. So it sounds exactly what you guys are doing. So it’s, it’s a, it’s really cool.

Jason Van Camp 15:25
I don’t want to say I invented the concept of trust or anything like that, you know, I’m just trying to perfect the art and science of it. And I love here in the real life Wednesdays. And, you know, I think Urban Meyer was the guy that instituted those. And it’s, it’s fantastic. And he’s on the right path. I mean, the guy’s a proven winner. And this is something that winners do. It doesn’t matter if you’re playing professional sports, collegiate sports or in business, you get to know the people on your team intimately. You care about them, you learn to trust them. And if they aren’t a good fit, then you get rid of them. Yeah.

Nick Glimsdahl 15:59
What is important? Why is it important to have mental strength,

Jason Van Camp 16:02
we believe admissions is zero that in order to become a whole person, or total warrior, you need to be strong mentally, physically, spiritually, socially, emotionally, professionally, so six domains. And mental strength is, is something that will help you define and develop grit and resilience. A lot of times people say it’s 10%, physical or 90%, mental, or they’ll give you some statistic like that, or whatever. And it’s true because your body can go much further than you think it can. And we’ve proven that in our Special Forces training and in combat, you know, like, we’ve seen how far we can push ourselves. A good friend of mine lives down the street from me here in Utah. His name is James Lawrence, he’s his nickname is the iron cowboy. He did 50 Ironman races in 50 consecutive days in all 50 states. And to me, I was thinking, Oh, you’re a badass if you can do one Iron Man. I mean, that’s pretty commendable. But if you did 50 in a row, and he’s gonna do 100 in a row now starting next month, right? And I say the guy, you know, physically, he’s good. But that’s how it gets gets in through it’s the mental strength and capacity that he has. And that’s proven through experience, you know, like, the steel one Iron Man, oh, I can do one. Now. Maybe I can do two. It’s just sort of like convincing yourself that you can put one foot in front of the other and given yourself the experience that you can do that. Yeah, that’s what mental strength is all about?

Nick Glimsdahl 17:27
Yeah, so it’s about mental strength. But it’s it’s not just about mental strength. It’s about self discipline. Right, that process. So why is it difficult to develop that self discipline along with that mental strength?

Jason Van Camp 17:38
Yeah. So I think a lot of players in business guys will come up to me and they’ll say, Jason, you know, I know what I need to do. I’m just not doing it. Can you? Can you motivate me just motivate me?

Unknown Speaker 17:47
And I’m like,

Jason Van Camp 17:48
I can’t, and I won’t? Yeah, why not? I said, because I can’t motivate you, I’m not gonna be there. 24 seven, you know, all I can do is plant some seeds of inspiration inside of you. You know, because you’re the one that has to motivate yourself the only real motivation and is self motivation, I’m not going to be there to hold your hand, you have to do it. And the only way you can do that, to develop that self motivation, is to transform that into discipline, you know, because discipline will never fail you, you know, you’re developing habits. No, and when you have the habit habits are hard to break. And so that’s, that’s what I tell people, it’s, I can only inspire you to motivate yourself. And that motivation has to transform into discipline quickly, or it’s going to dissipate. Yeah,

Nick Glimsdahl 18:32
and I like kind of going back to like what Simon Sinek says is like what is your why like why are you even doing a 100 Iron Man’s Why are you going to be a professional athlete? Why are you the in the C suite there’s a reason besides just the money and the fame of being an NFL player there’s there’s a why behind that until you know what that is, then you’re never going to be motivated and it’s just going to be another checklist of like, Hey, I was great in college so yeah, I should probably go pro and but again, it kind of goes back to the to the Brotherhood too. If you don’t know who you guys are, you’re not going to elevate not just yourself but but the people around you.

Jason Van Camp 19:10
Exactly that Nikki hit the nail on the head man. And what we do to help people discover their why emissions zero is we do a values and action assessment. Find out what values characteristics you have that kind of define who you are, and help you to make decisions. And then we ask folks, everybody, before they even join our team. Tell me what your dream is, what your vision is, what your goal is what you’ve always wanted to do with your life. Tell me why you’re here. Because if I can help you, Nick achieve that, while you’re working with me ambitions, zero, you’re going to bust your ass for me. You know, so in order for me to get buy in from you, I have to buy into you first. And I think a lot of people surprisingly we ask them what have you always wanted to do with your life? What’s your vision? What’s your dream? What’s your goal? a surprising number of people will say honestly i don’t know okay well first step is let’s take a step back and find out what that is for you because i feel like it all comes down to purpose and that’s why so many military guys have a hard time leaving the military because they lose their purpose i think the purpose of life is to find your gift and the meaning of life is to give that gift away

Nick Glimsdahl 20:23
you’re already putting mic drop moments and ceiling mana my question so i’m gonna have to add to one of those at the very end i love the the giving the gift away and i want to come back to that in a minute but what is oh da and how the heck do you apply it

Jason Van Camp 20:38
yeah oh da is the ooda loop ooda loop observe orient decide and act and so it’s a mindset we talked about that in chapter four the book it’s a mental strength chapter we have jeff adams demand that’s the title of the chapter are incredible greenbrae he was our combatives instructor at 10 special forces group and i was there and nate last who’s our mental strength you know officer insights officer admissions is here as well and really when it comes down to is you know providing you a template to make decisions you know to focus yourself in the moment observe what’s going on orienting your mind scape deciding what to do and acting on it and then going all the way back to observe again so it’s a constant loop and it helps people simplify what’s going on around them so that they can make better decisions they got i think was colonel john boyd up to i’m pretty sure that’s his name i forget exactly offhand i wrote the book i know but i think was john boyd who was an air force colonel in the vietnam era and he developed this ooda loop strategy and we just love it so much that we wanted to talk about it in deliberate discomfort

Nick Glimsdahl 21:57
yeah yeah i love that i love that process it makes so much sense but it’s always it’s so tough it’s kind of like that self discipline and creating a habit it it’s uncomfortable until you actually consistently do it over and over and over again it becomes routine and then it’s just it’s just part of you it’s part of who you are and then you just have to find ways to to improve that moment and that process and maybe yours but i want to talk a little bit about emotional intelligence like when it comes to what are your thoughts about emotional intelligence and then what happens when leaders lack it

Jason Van Camp 22:34
you know emotional intelligence we talk a lot about that and deliver discomfort as well we have two chapters dedicated to it chapter six with joe sirna and sarah spradlin dr sarah spradlin and then also chapter 10 with joey jones and dr sarah spradlin and the way that sara dr bradley describes it as emotional intelligence it seeps into all of the domains so it’s sort of like an umbrella encompassing the mental physical spiritual social and professional domains and your emotions sometimes get overvalued because they’re really your internal intuition to help you to do go right or go left to make good decisions or wrong decisions to react in certain situations and in order to be a master of de escalation and control your emotions and have emotional dexterity you have to be first aware of your emotions because each everybody’s different you know how do you react in certain situations what emotions do you feel and then understanding you know having empathy towards somebody else and saying you know what’s right for me what’s my truth is not what’s right for you what’s your truth this is how you see this is how you feel the situation and i’m trying to put myself in your shoes and be empathetic to your needs and understand your needs and once you can do that you can communicate a lot better and that’s sort of the second step in the 60 process trust first and communication second and i think that’s why it’s so important is having that emotional intelligence

Nick Glimsdahl 24:16
yeah one thing that you talked about was giving stuff away and it kind of reminds me of service right like when it comes to missions to zero though you say that mission six zero that true happiness comes from serving other people what do you believe that

Jason Van Camp 24:34
it’s something that i’ve come to understand and believe through my experiences in life you know when i first started my journey in life i guess you’re it’s different for everybody i guess i was around 15 or 16 when i came into my own and kind of said this is who i am and this is what i want to do with myself my life and and originally i thought i wanted to Have an adventure, and collect stories and have more stories than anybody else. And I would put myself in situations that were uncomfortable and difficult. Because I knew at some point down the road, it would become a good story, a funny story entertaining story for my friends. And I realized pretty quickly that people didn’t want to hear stories about how how awesome you are, and how much of a badass you are. They want to hear stories about failure and vulnerability. And hear you laugh about your experiences with them, you know, and you really got to connect and bond with people because of that, that vulnerability. And so I went about my life collecting stories, you know, and then I tried to become a storyteller. And as I got older, and I matured, looking back on the happiest moments of my life, I realized that there were the moments when I was serving. You know, when I went on my mission to Russia, I look back on that experience for two year mission, funnily because I was, I forgot about myself, my own problems, what I was doing my own goals and objectives, and I just served, I just helped people. It was awesome. I looked about my looked at my time in the military. And the times when I was helping people, liberating the oppressed, serving people doing good for others, those the times I remember the most. And then when we started a business, you know, seeing people see people’s faces and their smiles and their happiness when you when you do something positive to influence them or affect them in some way. After giving a keynote presentation, for example, and having people come up to you and say, thank you and get emotional when they Thank you, for what you said, or something that impacted them in a positive way, helping a client that, you know, they were struggling and now all of a sudden, their their TEDx in their business, because of the information and the help that you assisted them with seeing, you know, a sports team, they had a losing record, and now they’re winning. Everybody’s everybody’s fired up and excited. Then when you look back on life, those are the moments that you remember the times when you help somebody. And so our culture admissions zero, be very clear about this with everybody that comes in here, because this is how you make decisions as a member of my company, and I’m essentially hired you to be a good decision maker. We help people first and foremost, we make money. And we do epic shit. That’s what we do emissions zero. And, and there’s a reason why I help people is first is because if we’re not doing that, then what’s the point? That’s our why.

Nick Glimsdahl 27:27
Yeah, I love that. And a lot of hope people don’t don’t know this, but my personal mission is to have fun serving others. Because if I’m not enjoying it, I better be doing something else. But I also can help people along the way. Because there’s a lot of lessons learned that I can, that I’ve known in, in where I screwed up, or I learned from others. And if I can’t give that back then then it’s not as valuable that I as I thought it was. So taking that time and having fun serving others is really important to me. And to be honest, like that’s one of the reasons why I did the podcast, like I wanted to give back and add value to people that didn’t necessarily have that ability to to listen to that right podcast or hear from people like Jason vancamp. And get it from a different perspective. So I really appreciate the service. Pardon?

Jason Van Camp 28:16
My honor, brother. Thank you.

Nick Glimsdahl 28:18
Yeah. So Jason, I leave every every guests with two questions. And the first first one is, is what book or person has influenced you the most in the past year. And then the second one is, if you could leave a note to all the customer service and customer experience professionals is going to hit everybody’s desk Monday at 8pm. What would it say?

Jason Van Camp 28:38
Yeah, two great questions. I’ve been influenced by many, many people. And I’ll tell you from a book standpoint, I try to read a book a week. And as part of our challenge would do it for efficiency zero right now, you know, is this mental challenge. You read a book a week and the books that I’ve read that have influenced me the most in the last three months? Read? outlaw Platoon, dojo is fantastic. It’s a New York Times bestseller. I read shoe dog by Phil Knight. And I think it’s a popular one. I really enjoyed that one. And I’m reading one right now, which I’m really impressed with. The subtle art of not giving a fuck is what is called Mark Madsen, or Mark Madden, one of the two and that’s a New York Times bestseller as well. And I had a hard time getting through chapter one. But after I got through chapter one, it’s like wow, man, this is this is brilliant stuff. I really enjoy it. So those are the three books I would say influenced me most in the past few months. If you could live notes, all customer services, service professionals. I would tell them to start things are hard things will choose you. You know, you get to make the decision. They’re gonna come anyway, we might as well be proactive about it. You know, because the problems that you have you get to choose what they are if you want to lose weight and be in great shape we’re gonna have to go to the gym and you’re gonna have to eat right you’re gonna have to get on that nutrition plan those are good problems to have or you can have problems of having diabetes and being out of shape and being sick and you know spending money on fast food and things like that you know and not just about weight loss and nutrition but i’m talking about just life in general you know do hard things that’s what i tell people to do and if you want to read more about that you know we’re welcoming you with open arms admission six zero good stuff jason what’s

Nick Glimsdahl 30:33
the best way for people to get ahold of you maybe on your website maybe your nonprofit throw it out there

Jason Van Camp 30:40
definitely two two ways mission six zero calm to spell that out or you can basically any which way you spell it you’ll get to the right website okay jc that mission six zero calm is that email and then warrior rising.org is our nonprofit we help veterans find their purpose again through business ownership and my email there is jason at warrior rising.org and i’m always always responsive sometimes it’ll take me you know maybe a week to get back to you but i’ll get back to you jason thanks

Nick Glimsdahl 31:09
so much for your time and it’s been been a pleasure love the book i tell everybody i highly recommend the book so go ahead and get that too while you’re while you’re looking at books and outside those top three outside of that and got got the guy right here so take a peek at that i’ll send a link out when i when when i push the podcast i really appreciate your time and looking forward to see what you guys are up to here in the future

Jason Van Camp 31:32
man nick thanks for having me on appreciate it see you guys


The Press 1 For Nick podcast is both educational and engaging, and each episode offers listeners a dynamic blend of insightful stories, best practices, and invaluable lessons.

Nick’s guests – each with a unique wealth of knowledge – include leaders from a variety of backgrounds and industries. Some of his guests include:

  • Customer service & customer experience leaders
  • A hostage negotiator
  • Award-winning authors
  • Home Depot’s Senior Director of Customer Care
  • Former VP of Disney’s Magic Kingdom
  • Lyft’s Head of Partner and Customer Engagement
  • Deputy Chief Veteran Experience Officer from the U.S. Department of Veteran Affairs

On every episode Nick asks his guest two questions:

  1. What book or person has influenced you the most in the past year?
  2. If you could leave a note to all the Customer Service and CX professionals, what would it say?

You can find all the podcast guests’ answers under their episodes below.

If all you want is the guests’ book recommendations, you can go here.

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