Customer Service
Articles focused on Customer Service
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Business Continuity: How To Keep the Customer Connection Alive
We find ourselves in unprecedented—certainly, the word of the year—times. Was your company prepared for employees to work from home? Did working from home further disrupt business on top of the windstorm 2020 blew our direction? While Americans and those around the globe manage working from home and the slow return to the workplace, we all would do well to reflect on and capture lessons learned. And, in the rush to return to normal, let’s all take time to consider what is worth hurrying back to. In business, leaders will benefit from reflecting on how these changes—shutdowns, communication changes, working from home—have impacted their relationships with their consumers and consider…
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Don’t forget about the 50’s & Up
While Millennials and Generation Z are often in the spotlight, those above the age of 50 shouldn’t be overlooked. Generation X consists of individuals born between 1965 and 1981, they are considered a transitional generation sandwiched between two larger, louder generations, and as children, they were defined by terms such as “slackers” and “latchkey”. However, while a smaller population, companies still need to keep an eye on this group, as they are in the prime time of their income and according to American Express, they have more spending power than Baby Boomers and Millennials, even if it is heavily influenced by their Generation Z children. When it comes to customer experience, Generation Xers value…
